Service outcome
A clearly routed student-email support request with the information needed to diagnose or escalate the issue.
What is included
Access-problem guidance
Suppressed-email support
Missing-address review
Correct escalation path
What you should prepare
01Matric number
02Student email if known
03Exact error or problem
04Relevant screenshot where useful
How it works
01
Review the service
Check the scope, price information and what you need before continuing.
02
Open your workspace
Sign in or create an account, then provide only the information required for this request.
03
Review and pay
See your final selection and amount before the payment gateway opens.
04
Track the order
Follow progress, messages and files from Orders in your Student Workspace.
Common questions
Where do I submit my personal information?
Personal details and service requirements are entered only after you open the private Student Workspace.
Will I see the total before payment?
Yes. The Student Workspace shows the final selection and amount before the payment gateway opens.
How do I track the request?
Open Orders in your Student Workspace to see status, messages, files and payment information.