Refund Policy
Last updated: 3 October 2026
This Refund Policy explains how NOUNUniversity handles refund requests for student-support services and digital resources purchased through the platform. NOUNUniversity is an independent student-support platform and is not the National Open University of Nigeria (NOUN).
1. Before work begins
If you paid for a custom service and request cancellation before work has started, contact Student Support as soon as possible. Where the request can still be stopped and no non-recoverable third-party cost has been incurred, the eligible service amount may be refunded.
2. Custom services after work has started
Custom academic-support and document services are prepared for a specific student request. Once meaningful work has started, a full refund is not automatic. If only part of the service has been completed, NOUNUniversity may offer a proportionate refund, service credit, correction or other reasonable resolution based on the work already performed.
3. TMA and time-sensitive services
Some TMA or course activities may be locked, unavailable or not yet uploaded on the relevant university platform. When this happens, an order may remain pending while availability is checked. If NOUNUniversity ultimately cannot fulfil a paid portion of the order, the unfulfilled portion may be refunded or converted to account/service credit after review.
4. Digital materials
Downloaded or delivered digital products such as summaries, past-question packs and other study resources are normally not refundable after access or delivery, except where the wrong file was supplied, the file is materially defective, or the same item was charged more than once.
5. Duplicate, failed or unverified payments
If you were charged more than once for the same transaction, or your bank shows a debit while NOUNUniversity still shows the order as unpaid, do not pay again immediately. Open Student Support and provide the order reference and payment reference. We will verify the transaction with the payment provider before deciding whether to confirm the payment or issue a refund.
6. University and third-party fees
Where a service includes official NOUN fees, remita charges, payment-gateway charges or another third-party charge, those amounts may be subject to the third party’s own refund rules. NOUNUniversity cannot promise a refund of money that has already been irreversibly paid to another organisation.
7. How to request a refund
Use the Help Centre or your Student Workspace support area. Include the relevant order reference, payment reference, the reason for the request and any supporting evidence. Do not send passwords, OTPs, PINs or full card details.
8. Review and processing
Refund requests are reviewed against the order status, fulfilment record and payment verification result. Approved refunds are returned through an available method supported by the payment provider or by another agreed method. Bank and gateway processing times are outside NOUNUniversity’s direct control.
9. Chargebacks and unresolved issues
Please contact Student Support before opening a chargeback so the payment and fulfilment record can be reviewed. A chargeback does not remove obligations relating to services already supplied or digital products already delivered.
10. Contact
For a refund or payment-status issue, open Student Support and select the relevant order whenever possible.
Contact
Questions about this page can be sent through the Contact page.